OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
64 ratings and 34 comments received in the last 90 days.
20 August 2025
Very prompt start to the process. The technician dealing with the car was very quickly in touch with me detailing what he was doing. The process was very smooth from booking the service to reception at the garage and the completion of the work.
18 August 2025
All went to plan
17 August 2025
All went smoothly
14 August 2025
No problems at every step
14 August 2025
Booking in system works, phone calls for updates were appreciated and availability of courtesy car was a big plus.
08 August 2025
I unfortunately missed my appointment & phone the garage & was told not a problem just come now which was great
04 August 2025
The car is now running better than it has since I've owned it, Thanks to the staff at Arnold Clark Dumfries. If I change my car in the future it will be via this organisation.
01 August 2025
My car was in to have a recall for a safety issue and it was done speedily whilst I enjoyed a coffee in the waiting room.
29 July 2025
Kept informed well organised
21 August 2025
Very good