OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
57 ratings and 27 comments received in the last 90 days.
07 December 2025
Rudest service I've ever had and I'll be pursuing this further. I've asked for all personal data held on file for me including phone calls and they've still ignored me because there liars
05 December 2025
No problems.
27 November 2025
as above a main dealer should know that older Bmws get a parts discount .thats now two services i have had from the same dealer and i cant see any discount on the parts used
26 November 2025
No issues and kept informed
23 November 2025
Your staff talked me thought had been done, and there observations.
18 November 2025
The staff are so lovely and helpful
17 November 2025
From beginning to end of Repair I was kept up to date.
16 November 2025
did as promised
15 November 2025
Only minor issue was I got 2 invoices, the 2nd one headed up "CASH refund". I queried twice by email but did not get a response
FIND Arnold Clark Dumfries BMW
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:30 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01387 340810
Castle Douglas, Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 01387 440052
Castle Douglas, Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 17:15
- Sun:Closed
Phone
- 01387 440052
Castle Douglas, Galloway, Lockerbie, Beattock and Annan
07 December 2025
Car was recalled for an air bag replacement: work done in 30 minutes, whilst I waited.