OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
86 ratings and 49 comments received in the last 90 days.
07 October 2026
Polite happy staff, good communication
06 October 2026
Very efficient and straightforward
03 October 2026
All very good but no VHC provided
30 September 2026
Good location friendly staff easy to book
29 September 2026
I've always had excellent service from this garage. It takes me 45 minutes to get here from Carlisle, but I know exactly what I'm going to get every time: fantastic service and a team that genuinely makes you feel well looked after. It's worth it.
28 September 2026
Arnold Clark Dumfries no longer sell new BMWs, the showroom was full of new chinese electric cars. Arnold Clark has gone downmarket. They did not give me the service I expect of a BMW franchise. On collection the car had not been cleaned very well.
27 September 2026
Car was not ready within expected time.
27 September 2026
Speedy service
27 September 2026
I was very shocked to arrive at the garage to find all BMW branding removed. I thought you must have closed down and a chinese company taken over the site. I was reassured by staff nothing has actually changed... service was good but what on earth!
FIND Arnold Clark Dumfries BMW
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:30 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01387 340810
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 01387 440052
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon:08:00 - 17:30
- Tue:08:00 - 17:30
- Wed:08:00 - 17:15
- Thu:08:00 - 17:15
- Fri:08:00 - 17:15
- Sat:08:00 - 17:15
- Sun:Closed
Phone
- 01387 440052
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
11 October 2026
Because of the typically professional and helpful service received from Colin, Jacqui, Victoria and Sally