OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
77 ratings and 44 comments received in the last 90 days.
06 March 2026
Sally's fantastic for looking after you always polite and friendly
25 February 2026
The replacement battery for the SOS system was fitted quickly and professionally by everyone involved , hence the five stars, however 1 star to BMW design team who think putting the power unit in the headliner is a good idea
24 February 2026
MOT service as expected.
23 February 2026
Kept in touch well
17 February 2026
Excellent staff and service
16 February 2026
Very prompt, efficient and friendly
14 February 2026
Really quick, very helpful service. Can't fault anything
14 February 2026
The process was explained and understandable. Everything was seamless and a comprehensive video was sent.
13 February 2026
Good service as usual
FIND Arnold Clark Dumfries BMW
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:30 - 20:00
- Sat:09:00 - 18:00
- Sun:11:00 - 18:00
Phone
- 01387 340810
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:00
- Sun:Closed
Phone
- 01387 440052
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
Address
- York House, Annan Road, Dumfries, DG1 3AW
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 17:15
- Sun:Closed
Phone
- 01387 440052
Castle Douglas as well as surrounding areas including Galloway, Lockerbie, Beattock and Annan
07 March 2026
Easy to book car in and service staff were efficient and friendly